Refund Policy

You have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact me at info@marianacarvalhao.com.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. Please note that if your country of residence is not Portugal, shipping your goods may take longer than expected.

Unfortunately, I cannot accept returns/refunds on original artwork, sale items or commissioned work.

Damages and Issues
Please inspect your order upon receipt and contact me immediately if the item is damaged, or if you receive the wrong item, so that I can evaluate the issue and correct it.

Exchanges
The fastest way to exchange a product is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.